Custom-Made Online Products
If you’re not completely satisfied with your flavour or colour within 7 days call us and we’ll setup an exchange. Before shipping any product back an RMA number is required. The product can be used and opened, but at least 90% or more material must be remaining.

Lip Labz Made-On-The-Spot Equipment
This includes Koalas and Kiosks. Returns are accepted for unused and unopened cartridges only. Before shipping any product back an RMA number is required.

Warranties
Lip Labz warranties that products will be free from manufacturer defects in materials and workmanship for a period of 1 year from the ship date of the product. If a defect in workmanship or materials is found in a product that has been properly used and maintained as per instructions included with the product, and such product has been returned to Lip Labz within such warranty period, the product will be repaired or exchanged by Lip Labz and returned to the shipping address indicated on the original purchase, free of charge. The customer is responsible for the shipping costs back to Lip Labz.

This warranty is void and Lip Labz is not responsible for any costs of repair or replacement of any products which have been subjected to misuse, abuse, improper application, improper installation, accident or modification of any kind, or for any product which has been repaired or altered by any party other than Lip Labz.

Method of Payment
We accept PayPal and all major credit cards for payment.

We accept cheques and money orders. A 15 to 30 day hold will be placed on these orders.

We accept certified cheques. A 5-day hold will be placed on these orders.

We do not accept walk-in traffic, all orders are shipped.

Limitation of Liability
Lip Labz or any of its subsidiaries or affiliates will not be liable for any errors, defects or omissions in the design of any product sold hereunder, irrespective of whether such errors, defects, or omissions in design result from acts of omissions of Lip Labz or Customer or of some other third party.

Lip Labz or any of its subsidiaries or affiliates will not be liable for any loss, damage, cost or expense, including without limitation any incidental or consequential damages of any kind, including those arising from personal injury, property damage or lost profits, whether based upon breach or warranty or contract, negligence or strict product or other tort liability, arising directly or indirectly in connection with the design, manufacture, sale, sue or repair of the products (either separately or in combination with any other product or material) or from any other cause, other than for the cost of replacement of the product as provided in the limited product warranty above. In no event will Lip Labz be liable to the customer for more than the purchase price of the product sold here under.

To the extent that any sales person has made any oral statements to the customer about the product, such statements are not warranties, should not be relied on by the customer, and are not part of the contract of sale. The limited product warranty above is the only warranty provided to the customer.